Close my account immediately. Second month and account still not closed

On the 14 May 2018 I called Absa review at about 9.23am and spoke to Puleng and asked for the balance on my accounts and asked for the settlement on my credit card which they gave me and paid the settlement in the card on the 15 May 2018. I then called on the 17 May 2018 and confirmed that the money was in and paid up. I then requested for the account to be closed and the settlement letter to be paid up. Which I was told would take 3 days to close and send the letter. Fast forward 15 June 2018 I call and speak to Katlego who informs that my credit card is still ACTIVE and no closure has been done. And tells me he will forward the request to the relevant department , 19 June 2018 I call AGAIN, guess what stop nothing. 25 June 2018 speak to Pulane at about 14:50 and again NOTHING!!! What in te world is wrong with Absa? Second month and still NOTHING. Can someone CLOSE my paid up credit card and send me my settlement letter.