CLOSE MY ACCOUNT AND PAY MY MONEY, I NO LONGER WANT TO BE YOUR CUSTOMER.

I have been trying to get assistance from Absa with no win. I have requested statement of my future plan via email (***) and was advised to it can only be requested telephonically ***or via the branch. I have called the number as stated and before anyone can answer you are to enter your ID/ account number then receive a pop up request on mobile to accept or reject verification to proceed further with the call, the moment that is triggered, the phone drops. I have tried over and over again for months and not getting any further. I resorted to Tweeter and asked them to call me back, I was told to call the very same number that I explained is not going through because of that verification pop up, so at this point I'm not getting ANY help and the tweeter person replying is more like a robot cause he keeps saying sorry, call this number, sorry go to the branch, after explaining I have a situation that's stopping me from going to the branch, what kind of bank is this!!! So with this request, i'm giving you instruction to close off my Future plan account and send me the balance of the account, i will NEVER do business with absa ever again!!!