KT
Kimberly T

1 reviews | Active since Nov 2017

14 Jun 2020, 16:19

Close my account.

Been trying to close an account for over a week. On Friday 5th June I bought something. Monday The 8th I went to Absa in Clearwater to close an account as I have 2 Cheque accounts after converting my savings account to a cheque account. I have been charged insane amounts on the account that I decided to close it. Now I want to close the account I am told I can not as there is R1 that has not cleared. I was told to give it a few days. On Friday the 12, I returned to Clearwater and the bank charges had increased. On Monday I was asked to pay R24 to close the account. On Friday it had increased to R38 and yet the R1 has not cleared. At the end of the month you will demand money from me when I have been trying to close this account for a while now. I am really annoyed with the service. I’m being told to email people and call call centers. I want this account closed and I’m not paying more than R24 for the closure of this account.

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Replies (1)
Absa
Absa's reply15 Jun 2020, 10:57
Official
Dear Kimberly 

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .

Kind regards,Lebogang Masiane Group Customer Care