Close Account and poor Service

I'm so disgusted by the service from Absa , its perthitic having to close an account with them as they don't accept the fact that I'm awaiting my temporary ID and they now indicating that they cant close the account with out my ID but they were so fast to open an account for me. I will never recommend Absa to anyone as they are the most expensive bank in the world , how can you pay £91.00 for a ATM withdrawal , what planet are you living on. im very unhappy with the service and nothing is simplified with Absa , everything is always a hassle when it comes to Absa., I've been charged R600,for internet banking fees. Absa is literally the worst . i just want to close mt account!!!