Close ABSA doors

I had a credit card with absa which is closed,I accidentally transferred money it to this account as it is still listed on my profile.

I have contacted the correct department to sort out the problem and was notified that it can take up to 72hrs for refund to go through.

It’s been 3 weeks and still no money has been refunded.

Then I got a response of ::::

Dear Deon

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced .Your complaint reference number is C-***8. Progress will be provided by the 11 November 2019. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically. Regards Lebogang Mashiane Specialist Case Manager Customer Value Management

Today was the 11th and still no response from ABSA so I sent a email to the email provided and guess what still no feed back, number just rings.

I have both my business and personal accounts with ABSA and guess what i will be moving.