YS
Yusuf S

1 reviews | Active since Jan 2010

11 Jun 2020, 15:58

Cloned Card ***** and never ending payments.

My virgin money card is cloned I have had my suspicions for ages I had a new card delivered to me by the same person who delivered my standard bank card a few weeks later. My standard bank card was also cloned and I am disputing that. 20k was returned. But 23k is unaccounted for. Normally the replacement card has the exact same amount numbers as the old card. I found both cards when he delivered the standard bank card.

This time the numbers were different. I barely used the card because I had no reason to. I was locked down. But transactions were done and it kept working. I tested it yesterday and online transactions worked. But I had many errors before it worked.

I have screenshots of this. Today when I tried. It did not work. Because I went to the atm to check my balance and prove the old card was working when it was supposed to be blocked.

The cloned card has red digits. I put it into the machine and it automatically rejected it.

I paid off the card many times and this needs to be Investigated.

0
Replies (2)
Absa
Absa's reply12 Jun 2020, 08:24
Official
Hi there Yusuf S
Thank you for the posting. 

The matter will be investigated and urgent feedback will be provided. 

We do apologise for any inconvenience caused in this regard. 

Regards 

The Virgin Money Team
Absa
Absa's reply12 Jun 2020, 12:27
Official
Hi there Yusuf S

We are struggling to get hold you. 

Do you perhaps have an alternative number we can contact you on?

Regards 

The Virgin Money Team