Clients needs are not a priority

<p>Absa,</p> <p> </p> <p>Email after email after email, not one response from you. Is this because i am a middle class earner my money means nothing to you. You do not service your clients needs its all about how you want things done. Not what the client needs. I am disgusted by your lack of service.</p> <p> </p> <p>You are messing with peoples lives, generally a loan is requested out of desperation and you drag your feet. I 100% should qualify for a loan with you, i have been a loyal client for years yet your staff that score me are untrained and uninterested. If i dont quality if doesnt matter to them. They do not take the time or interest to score me correctly and find a loan that will suit me and my needs.</p> <p> </p> <p>And as for the interent banking, for convenience that keeps getting switched off. Why is it for my convenience yet i have to go to the branch to get it reconnected. With technology the way it is a simple verification of who i am should be enough.</p> <p> </p> <p>Please see the mail trail below....</p> <p> </p> <p>From: DU PLESSIS, DIANNE<br /> Sent: 13 October 2016 11:10 AM<br /> To: ********** ********** /> Subject: Completely annoyed<br /> Importance: High</p> <p> </p> <p>Afternoon,</p> <p> </p> <p>I am really getting annoyed with the lack of feedback from Absa.</p> <p> </p> <p>I have tried to get a loan of R3000 on numerous occasions, either there is a system glich or I honestly believe I am not being scored correctly.</p> <p> </p> <p>Over a year ago I qualified and now I am earning more and I don’t? When I speak to the staff they use what I have sent them even if its not correct, I do not get the chance to send the correct documents.</p> <p> </p> <p>This time I get a rejected? When I did not reject the quote.</p> <p> </p> <p>I am trying to get a loan from you which will be automatically debited as I am an absa account holder. I would prefer more than R3000 but asking for assistance is impossible.</p> <p> </p> <p>Now my internet banking has disabled and I am at home with a newborn unable to login. Why must I go to the branch?? Internet banking is for convenience, surely you can do all the checks with me to enable it?</p> <p> </p> <p>I am completely irritated with absa now to the point where I will go to hellopeter if these issues are not resolved TODAY!!!</p> <p> </p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Dianne du Plessis </p> <p> </p> <p> </p> <p> </p> <p>-----Original Message-----<br /> From: DU PLESSIS, DIANNE<br /> Sent: 05 October 2016 10:42 AM<br /> To: ********** /> Subject: FW: ********** 1118<br /> Importance: High</p> <p> </p> <p>Can I have feedback please?</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Dianne du Plessis </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>-----Original Message-----</p> <p>From: DU PLESSIS, DIANNE</p> <p>Sent: 30 September 2016 01:27 PM</p> <p>To: ********** <p>Subject: FW: ********** 1118</p> <p>Importance: High</p> <p> </p> <p>Please advise why this was rejected?</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Dianne du Plessis </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>-----Original Message-----</p> <p>From: DU PLESSIS, DIANNE</p> <p>Sent: 29 September 2016 12:57 PM</p> <p>To: ********** <p>Subject: ********** 1118</p> <p>Importance: High</p> <p> </p> <p>See attached.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Dianne du Plessis </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>-----Original Message-----</p> <p>From: ********** ********** <p>Sent: 29 September 2016 12:48 PM</p> <p>To: DU PLESSIS, DIANNE</p> <p>Subject: Confirmation - Application Referred</p> <p> </p> <p>Dear DIANNE BIANCA,</p> <p> </p> <p>Thank you for applying for an Absa Personal Loan. Your application has been submitted with ref no: ********** 1118</p> <p> </p> <p>What is next?</p> <p>In order to complete the processing of your application, please e-mail the following documentation to ********** <p> </p> <p>Proof of Residential Address (not older than 3 months)</p> <p>- Your municipal account</p> <p>- A recent lease or rental agreement</p> <p>- Your Telkom or cellphone account statement</p> <p> </p> <p>Payslip:</p> <p>Latest payslip</p> <p>- For commission or overtime earners, we require 3 months payslips (latest) If you are not an Absa customer, we require 3 months bank statements (latest)</p> <p> </p> <p>Important:</p> <p>If you are married in community of property, spousal consent may be required.</p> <p> </p> <p>Need more info?</p> <p>call us on ***</p> <p> </p> <p>Yours Sincerely,</p> <p> </p> <p>Absa</p> <p> </p> <p> </p> <p> </p> <p>This e-mail contains official information from Absa and is intended for use by the addressee only.</p> <p> </p> <p>There are some minimum requirements needed before you will be able to view PDF</p> <p>attachments:</p> <p> </p> <p> - You require specific software on your computer capable of reading PDF files.</p> <p> - In the unlikely event that you do not have such software, you can download</p> <p> Adobe Acrobat Reader from www.adobe.com free of charge.</p> <p> - If there is no attachment to this e-mail, speak to your network/e-mail administrator,</p> <p> Internet Service Provider or computer support technician to assist you in</p> <p> resolving possible restrictions in receiving PDF attachments.</p> <p> </p> <p> </p> <p>Important Notice: Important restrictions, qualifications and disclaimers ("the Disclaimer") apply to this e-mail. To read this click on the following address: https://urldefense.proofpoint.com/v2/url?u=http-3A__www.absa.co.za_disclaimer&d=DQICAw&c=0YGvTs3tT-VMy8_v51yLDw&r=jsCplhXHnkw2FnT53Dmpe_qXd-fXwok5ua2sDBRKmzo&m=xvx08cOUvr-kRf__dgyN2JVsluGmA1FK6NH06tVHZ-U&s=H0FQgDVale8lj8PrBf3DbSCilzFMkAsFymZpCcMYUc8&e=</p> <p> </p> <p> The Disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>