Client's medical condition is apparently something to laugh about- Life Policies

I opened a Bank account with ABSA.

This morning a consultant phoned me to finalize all necessary and relevant information. I highly appreciate the level of commitment and service provided.

However, before the consultants end the conversation she introduced me to various other services and products.

I was highly interested in the life insurance option because you can never be certain what the future holds and I want my mother to be taken care of.

I was transferred to The Life Insurance Department. The Lady who assisted me was ridiculous. Her comments was absurd.

According to my knowledge, I must answer all questions truthfully otherwise there might be serious consequences or the Policy will not pay out.

Regarding her response to some of the private (Health & Medical conditions) questions she asked, she started laughing and said sarcastically "okay let's try again" and "then you don't have this medical condition".

My honest opinion is to educate consultants regarding "honesty". Or am I wrong? Should I lie next time? Or agree with the consultants answer regarding a question asked? I am sure that I know my own medical health status and condition. How can she tell me that I don't have *this* condition and decide for herself on my behalf?

You don't need a Master's Degree to work with clients but compassion, understanding and professionalism will definitely be appreciated.

I am disgusted by ABSA's trained consultants responses and maturity. Just because of this I regret my decision from moving to ABSA from my previous bank.

No one's medical conditions is something to laugh about.