MP
Michael P
1 reviews | Active since Feb 2014
06 Sept 2022, 18:23
Client service is **********
Made an international purchase using credit card, Absa called me to confirm, I accepted, all good. Except Absa didn’t follow through. Lost item, then lost my camera as I expected sake. Then to top it off, calling for help is **********. The call sequence I had to folllow 3 times and each time it took me to someone who told me to go another route and provided the response sequence. Complete failure. Waste of time. I think it’s time to close my ABSA account and credit card etc.
Helpful (0)
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Replies (2)
Absa's replyOfficial
07 Sept 2022, 10:12Dear Michael, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply07 Sept 2022, 10:12
Official
Dear Michael, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
07 Sept 2022, 10:21Please be advised that we sent an email requesting you to please provide us with the account number concerned as well as the transaction details. The amount of transaction, the date of the transaction as well as the reference number. Also, tell us what you would like the bank to assist you with regarding the transaction in dispute.
Best regards,
Absa's reply07 Sept 2022, 10:21
Official
Please be advised that we sent an email requesting you to please provide us with the account number concerned as well as the transaction details. The amount of transaction, the date of the transaction as well as the reference number. Also, tell us what you would like the bank to assist you with regarding the transaction in dispute.
Best regards,