Client service

Today, 2 weeks ago i have reported to ABSA that my fiance was placed under debt review without her applying, without any signatures or even without her concent. ABSA came back to me on this issue and promised that this matter will be investigated and rectified ASAP, because it was logged as a priority case.<br> When you speak to consultants they tell you its been rectified, they send you letters from the collections department stating that her profile was cleared, but still when you contact a sales consultant the system block the sales consultant in working with her profile due to debt review. Like i mentioned, it has been 2 weeks and this is still not rectified. my question is: what are ABSA doing???? the service is pathetic. i have sent emails to the CEO of ABSA, guess what, still nothing!!!!! Can anyone give me advise, i am tired of fighting this myself.