CLIENT SERVICE

Both my wife and I recently submitted queries i.r.o. discrepancies on our portfolios to the ABSA client service division. My dispute was credit card related and I was pleasantly surprised when I received a call from TERESA COETZER, client service consultant in a relatively short period of time. She addressed the matter in the most amiable and professional manner, which enabled us to telephonically resolve the issue to my satisfaction.<br> <br> I also mentioned the query which my wife had submitted and still awaited a reply after more than a week of regular follow-ups. She requested that my wife forward the matter to her and she would ensure that it receives the necessary attention. Needless to say, my wife called me two hours later to advise that Teresa had phoned her immediately upon receipt of the relevant email and that, after due deliberation, her problems were resolved.<br> <br> It is seldom that one experiences such amicable, professional and dedicated service and we would like to commend TERESA COETZER of ABSA for her devotion to provide service excellence to clients. She has set an excellent benchmark and we trust that other FSP client service divisions will follow the example.