client service ... 0/10

<p>Today i went into Absa Mimosa Mall Bloemfontein to sort out my RICA that I have tried to do over the internet via the Absa website twice without any positive feedback. I had my latest utilities bill with be as well as my id and cheque card. At first the lady refused to accept my utilities account as I have written on a blank space on the account . she then demanded that my wife must come to the bank to make an affidavit that this is my adress . this is however clearly stated on the bill . my street adress as well as my pobox number is on the bill. After I demanded to see a senior staff member she was all of a sudden willing to help me against her will . This lady Cecilia Sebotha was rude unproffesional and certainly not trained in customer care </p>