Client query to complicated Absa cannot help

I have a vehicle financed at Absa bank. Since September I have been calling multiple times, being transferred over 20 times as the Absa consultants did not know where my query fit. On September 13 my vehicle was ****** while sleeping. The vehicle was not recovered and the insurance declined the claim due to bolt registration. Called Absa was advised to call after fail debit order on the 25th. On the 30th of September was my final day of employment due to retrenchment affected by the pause of all Pepfar and CDC grants. Because I worked for an NnGO I have no package . I have reported this to every consultant at Absa that I spoke to. Eventually I was put through to a lady that said "I don't remember how to escalate this it's been a while" that advised my case needed to be assessed by the risk mitigation team, once there they will give a way forward on the account, she then advised that they don't have a direct contact no she has to escalate on my behalf. I asked for a reference no and she advised there is none but my ID no will work, I asked her to send her the documents to attached to the escalation she advised no the risk team will reach out to you for them. I then received a call regarding non payment and advised I have reported the matter I have no money to pay and no car, my case is with your risk team waiting for outcome/outreach. The gentleman advise that yes I see your case let me further flag the matter. This far there is no outreach from Absa no email or SMS. Today I wake up to a failed debit order for the vehicle. How does this work Absa is there no one that knows how to assist your clients. I need a way forward not failed debit orders.