client for 15 years and no assisitance shocking

As long standing client of ABSA bank I expected their service and support in assisting me with vehicle finance to be a quick and effortless process. I was horribly mistaken! The service I have received has been dismal to say the least. Days after submitting what felt like pages of required documents I have still had no response. Other financial institutions have already approved my finance however being the loyal client I am I would prefer to stay with the bank I know. It seems in todays day and age, loyalty is no longer respected. I have made several attempts to follow up on the status of my application but to no avail. The only feed back I have received thus far is from the finance department at the car dealership. <br> It is an utter disgrace that one must wait this long to hear back from a financial institution that is forever sending mails and sms on how easy it is to get finance. My faith in ABSA is failing.