Clearwater Branch - Rather close down

My mom, being a client with Absa for more than 50 years had to go to a branch in order to replace her Atm card due to the fact that it’s expired. It’s not an easy task due to the fact that she’s disabled in a wheelchair and have vision issues. So we went to the Clearwater Branch. An extremely unfriendly lady stopped us at the door. After explaining the reason as to why we were there, she merely informed us that Customer Services is extremely busy, if we are willing to wait but take note that it was 13:30 and that they close at 15:30 and if we not helped before then we have to come back. Really? Really? My mother is a fragile person and just getting her out of the house is a mission! Needless to say we left after an hour as there was only 2 people on the counter over a month end and the queue did not even move with one person. Your staff is extremely relaxed, sitting down behind the counter with no rush whatsoever. Covid is only an excuse for Absa now and I will NEVER do business with you.