1 reviews | Active since Feb 2017

22 Feb 2017, 14:19

Clearly no one talks to each other at ABSA

<p>I settled and closed my ABSA credit card at the Clearway branch in November 2014. For the past two years I have received marketing calls and recently calls regarding an arrears on my ABSA credit card. During each call I informed the person on the other side of the line that I dot not have an ABSA credit card.</p> <p> </p> <p>Today I get a phone call from an attorney asking me for reasons why I have not or cannot settle the outstanding amounts on my ABSA credit card, the same one I closed more than two years ago.</p> <p> </p> <p>This has just reassured me that I made the right choice by moving all my accounts to FNB.</p>

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Replies (6)
Absa
Absa's reply23 Feb 2017, 09:05
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update23 Feb 2017, 14:23
Reviewer Update

It's been more than 2 years. I have no idea what the account numbers are any more.

Absa
Absa's reply23 Feb 2017, 15:11
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account or id number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply24 Feb 2017, 08:53
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update28 Feb 2017, 07:54
Reviewer Update

I have not received any feedback on this as yet. At least there's consistancy.

Absa
Absa's reply28 Feb 2017, 10:04
Official

Dear Customer

I have escalated your matter complaint for further assistance. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd