Clear My Name From *****!

I have a credit card that was **********ly opened against my identity with Absa Bank. I found out about this way late when the perpetrator had exhausted and overdrawn the account. I went to enquire at a the Gateway branch and the lady that assisted me told me the account was already flagged as ********** and I must contact the ***** department. I did as I was told and the consultant I was speaking to to my detail to call me back but to this day, nothing has happened. I continue to live with this inconvenience and my credit record is dented deeply. I understand the effort it will tak eto undo this, nevermind the fact that Absa was an easy target, but how will I do that when the Absa team doesn't work to help me with it. It's honestly frustrating.