Claudette from Absa asks for my ID Number on Hello Peter

I wrote my complain regarding the Absa Home loan department that is not assisting me with the explanation pertaining the balance they claim i owe them on the house they repossessed. They did not even bother to phone me but responded on Hellopeter that I must give them my account number or ID Number pertaining the complain logged on the 15th of May 2018 regarding Absa.

Somebody by the name of Claudette wants me to give her my ID Number or Account number and and yet she does not even pick up the phone or send me the email to personally request that from me.

I think that you are only valuable to the banks when you still have the money once you lose that money they do not care.

What type of customer service is that. How do they expect me to put my ID number on a Hello Peter. She should have picked the phone and called me or sent an email requesting my details so as to show that they are willing to help.