Classic Case of Bad Service-Credit Card Division

On the 5th December 2017 my credit card was retained at the Absa Jules Street Malvern branch at 6.38pm. I reported the card to be stopped and a replacement to be done using the offered one day delivery option at a cost of R430. I advised the consultant that I needed this option as I was travelling to the UK on the 11th December 2017. After over 5 branch visits (Karaglen) and 4 hours on the phone following up i learnt today that the card has not arrived. I am in the bank as I type this message and have had to reschedule my flight for Wednesday. What a way to end the year ABSA I am really dissappointed.