CLARITY PLEASE ON YOUR PROCESSES IN PLACE REGARDING MY CREDIT CARD APPLICATION

May I kindly have some clarity. I recently app**** for a gold credit card with Absa bank. I was advised that same was provisionally approved and I needed to submit supporting documentation( 3 months proof of income, proof of address, id copy etc). This was send on two occassions to the email address provided ********** A day or two later I subsequently received a call from Absa advising that my application was approved and they will contact me to arrange card delivery. Today I received an email advising that he above documents are to be submitted in order to finalize the application. Perturbed off courses I contacted Absa and was advised that they cannot trace my documentation. The agent then advised that the proof of address is incorrect. - Contradictory feedback! The proof of address is for an account which reflects my current residential address and the one provided in the application. Please advise what seems to be happening here. I am neither here nor there? Different stories by different agents. I have again sent through the requested documentation to ********** as well as to ********** from whom I again received a request for the documentation already sent