Clarity on what transpired in my Cheque account on the 15th of July 2021

My name is Gift Mothopeng, on the 16th of July 2021, I laid a complain against Absa for closing my cheque account for 8 days (15 - 22 July 2021) without consultation, it was opened on the Friday, 23 July 2021, which I am grateful for, but I still didn't get the reason or an explanation as to why it was closed in the first place, as this action has a potential to dent my credit record, I also was not granted an assurance that something like this will not happen again next month or in the near future