Claims rejection

<p>Since the storms that has hit Gauteng, my house was affected mainly the roof and the ceilings. Feeling secure at the time that I have home owners insurance has been the storm of all storms. Since my inception of calling Absa to registered Claim ********** has been a turn for the worst. Dispacting an accessor left me following up calling Themba on ********** as there was no due date set to visit my house and submite the cliam due to protocal. I was than advise by Themba that my house has been insured by good faith ( other words they dont need my business thats how I view the comment). This I overlook at the time as Iam still sitting with the damage. After following up a week with Absa regards my cliam and when this will be done, I was advise that the assesor did not submit his report, this let me to call the assesor several time to submit the report as within that week I have suffed more demages as rain water kept on coming in the house. Friday 25 November calling the claims line several times that day holding on for hours with no avail. I manage to get transfer to Thabiso Shaka whom advised me that my cliam has been rejected based on a roof sagging( ***) Em I a contruction worker or have an Idea what the hell that means.. I than intern requested to speak to a Manager and was advise that All MANAGERS HAS LEFT...Is this the type of service Iam paying for, thinking that iam covered which Iam not...The words of Themba insuring in good faith, is this what I have sign up when paying insurance... This one Iam taking to the OMBUDSMAN. should this not be attended to asap..</p>