CLAIMS COMPLAINT-VERY BAD CLAIMS EXPERIENCE:-(

I registered a 3rd party claim on the 11th April 2018, as the ABSA I-direct Client had to submit the claim first, for me to be able to submit a 3rd party claim.

The accident happened on the 10th April. third party claim submitted the 11th April. All documents including but not limited to 2 quotations, brief description of accident, non claim letter from my insurer etc. submitted on the 18th April 2018.

Until this date NO correspondence came from ABSA...all my correspondence via the mail address they gave me ********** is just responded to with no help.

The only response I got that seemed like a light in the dark tunnel was that an assessor has been assigned to have a look at my vehicle and this was on Tuesday, 24 April 2018 at 15:51.

it is Tuesday, 5th May 2018 10:01 now and no call, no appointment, no mail from ABSA in this regard, except that Thomas is not at work and that this matter will be taken up with him upon his return. Clearly the light which I thought was a light in his dark tunnel, was in fact an oncoming train...not any help what so ever:-(

I have all the mail correspondence which sadly proves that this is the worst service ever. An accident in itself is quite a traumatic experience, but I can honestly say, this disappointing service is worse:-(

One would think that an Insurance company would handle a 3rd party claim professionally with the awesome service that any claim deserves to be handled , and in the process stand a chance of winning a new client or clients by him/ her telling 20 people of their great experience...? Just saying...