Claims
IDirect is the worst insurer ever... They took a full month to process our claim in March and our car was in for repairs for almost 2months. Now Sunday we call to put in a 2nd claim we were told to call on Monday. Come monday, we call then we were told their system are offline and their consultant promised to call us back until now ... still no call and no claim submitted.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
02 Oct 2019, 17:08Good day Thobile
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply02 Oct 2019, 17:08
Official
Good day Thobile
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management