Claim taking way too long...

I have called ABSA Insurance 3 times now to follow up on a claim I have after a hail storm in January.<br> No one who answers the phone can tell me what the status is regarding this. <br> I have requested that Trish/Trisha (claims manager) to phone me to update me and I am still waiting her pending call.<br> This service is really unacceptable. I pay my premiums and this is the service one gets.<br> I would like feed back, I believe as a paying client I am owed that.