Claim submitted and nothing being done

Submitted a claim with ABSA Building Insurance on the 26 January 2016, the assessment on the damage was done. I called Mpho on Friday the 29 January at 12:13 and she told me that the report was not received by Dytech Solutions the company that is responsible for assessment and repairs and she will send them an e-mail requesting the report be sent I did not receive, I called again 02 February 14:15, I spoke to Aubrey and he said that they will not be honoring the claim. I pay my insurance once a year it comes directly off my bond. I believe that they are in breach of there contract as the damage to my property was not caused by myself and they should honor their commitment. I am disappointed in the service thus far and will recommend to other people not to use them in future I will be cancelling my insurance with them and moving to another provider.