Claim still not paid out since 17 Nov 2015

Absa Insurance company Claim ***<br> Very bad communication - nothing was explained to us when we logged the claim for our water damage.<br> To date we have not received any written correspondence. <br> Every time we phone we have to explain the situation over and over again to a new person. <br> <br> ABSA do not reply on any of our e-mails or give relevant feedback, we have to phone to follow up - it has been 3 weeks now!<br> <br> I suggest their Quality controller listens to all the voice recordings as this is not acceptable. <br> <br>