JM
Jabulani M
1 reviews | Active since Sept 2014
25 Jan 2017, 09:08
Claim Rejected
<p>on the 7th of Jan 2017, got an accident at N1 Hammaskraal. I have provided the claim to Absa iDirect, now the claim has been rejected because they couldnt confirm my previous insurances that i had previously. of which i had the very first insurance (Affinity) in 2014 with my first Polo Vivo, in 2014 i joined Hollard, and then i joined Absa iDirect in 2015. today 25 Jan 2017, i have received rejection from Absa iDirect. I need advise on this</p>
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Replies (3)
Absa's replyOfficial
25 Jan 2017, 13:21Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your account or ID number to enable me to assist.
Kind regards
Claudette
Best regards,
Absa's reply25 Jan 2017, 13:21
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your account or ID number to enable me to assist.
Kind regards
Claudette
Best regards,
JM
Jabulani M's updateReviewer Update
25 Jan 2017, 17:01Hi Claudette,
Name: Jabulani Moses Mukhari
My ID number: ********** 101087
Policy Number: ********** 8*002
Claim Number: ********** 8*002*001
Letter states that i haven't provided correct or i have misrepresnted my self, I have asked Johan Pieters, he said to me they couldn't verify previous insurances from 2010 to 2013 and I have had my first insurance in 2014. if i had said that it would be tramatised or frustrated or confused of those dates but WHY WASNT THIS INVESTIGATED THAT THEY CANT SEE ANY INSURANCES ON MY NAMES FROM 2010 TO 2013 before activating my policy and debiting my money.
Again, I was also notified today that my policy will be cancelled, meaning i have lost the money i paid from december 2015 until dec 2016 and now i have to hustle R60000 to fix the car.
I want my car to be fixed and get this claim reviewed.
it wasnt my intension to misrepresent my self or supply wrong years of being insured.
Thanks a lot to get my complain considered from your side.
regards jabu mukhari
JM
Jabulani M's update25 Jan 2017, 17:01
Reviewer Update
Hi Claudette,
Name: Jabulani Moses Mukhari
My ID number: ********** 101087
Policy Number: ********** 8*002
Claim Number: ********** 8*002*001
Letter states that i haven't provided correct or i have misrepresnted my self, I have asked Johan Pieters, he said to me they couldn't verify previous insurances from 2010 to 2013 and I have had my first insurance in 2014. if i had said that it would be tramatised or frustrated or confused of those dates but WHY WASNT THIS INVESTIGATED THAT THEY CANT SEE ANY INSURANCES ON MY NAMES FROM 2010 TO 2013 before activating my policy and debiting my money.
Again, I was also notified today that my policy will be cancelled, meaning i have lost the money i paid from december 2015 until dec 2016 and now i have to hustle R60000 to fix the car.
I want my car to be fixed and get this claim reviewed.
it wasnt my intension to misrepresent my self or supply wrong years of being insured.
Thanks a lot to get my complain considered from your side.
regards jabu mukhari
JM
Jabulani M's updateReviewer Update
31 Jan 2017, 06:59Any feedback on how can i be assisted?
JM
Jabulani M's update31 Jan 2017, 06:59
Reviewer Update
Any feedback on how can i be assisted?