Claim Number : ***

1. I contacted Ad-Hoc about the toilet leak on Monday (2016/04/04) and a plumber attended to the problem.<br> 2. On Tuesday (2016/04/05) my tenant informed me that the toilet is not working. Ad-hoc fixed the problem on Tuesday.<br> 3. My tenant confirmed that the problem was resolved and I paid Ad-hoc on Wednesday (2016/04/06)<br> 4. After I paid the service provider, I logged a claim with ABSA (claim number ***) for ABSA to refund me.<br> 5. ABSA has now channelled this claim to the same service provider who has ALREADY DONE THE JOB to INSPECT THE JOB....<br> The service provider informed me that ABSA told them that they will cancel this claim and that I have to log a new claim.That after I have mailed the invoice, proof of payment and service provider correspondence to [Email Removed] Why is there ALWAYS an issue with ABSA when I logg a claim? An ABSA agent phoned me on 2016/04/06 in connection with this calim. I told him that the work was already done. Now they told the service provider that I must phone them again to log a new claim, Seriously???