Claim Number: *** Gavin Aikman

Dear ABSA Insure,<br> After numerous phone calls to your call center on the progress of my claim, I can with cer*****y say that ABSA does not care about customers that have building insurance policies with this institution.<br> Since 09-12-2015, I have registered a claim due to hail damage, but up to date, (excluding the electrical damage that has been repaired), no communication has been received from you on when the awning, LNB and damage to the outside and inside my house will be repaired. Why an assessor has been appointed to inspect the damage, is a mystery to me. He came to inspect the damage month's ago.<br> Every time it rains, more damage are caused, but it seems as if you have no interest at all in repairing my property.<br> I have called, even logged a complaint via your action line on 04-03-2016, but also I have received no feedback at all.<br> Every time I phone another excuse is presented. Either the claim is at management for approval or they are waiting for quotes or reports from the contractor. ALL the requirement on my side have been met, but no action from ABSA side. <br> I would like to know when ABSA Insurance will contact me and confirm when the repairs will take place or not.