Claim not solved

Absa activate is not responding to my claim. Made a claim via app and there was no response only given claim number but no way forward. Called Absa activate more that 10 times no response on the 11th the consultant told no assessor report. I called the assessor and they said they sent the report. Got a call from bodyshop in King Williams Town to bring the car for assessment which I did. From that that it's been three weeks no call from absa. I called after 3 weeks from body shop the consultant said Activate has a backlog she will send email. To this day over 7 weeks from first day I made claim I have no been helped. Absa activate insurance debits everymonth and I'm up to date.

This insurance is very frustrating