Claim not resolved since 11 Jan 2016

On 11 Jan I logged a claim re burst pipes. An assessor was appointed (DAS), Top Carpets &amp; L&amp;T was app as contractors. 13 Jan TC came out on request &amp; 14 Jan the assessor came out. Nothing happened for 2 weeks and after several calls to Absa I logged an action line complaint which Absa forwarded to Das. Eventually after numerous calls new carpet fitted on 5 Feb( window cracked ) and doors 6 Feb, poor workmanship. Assessor came out on 10 Feb and promised to sort out. New contractor phoned on 16 Feb but we went on holiday and I asked him to call 29 Feb, I called Das again and they promised to get back to me, nothing happened. Absa has not called once Re progress, I have made more than 20 calls, doubling my tel account. Still the doors need to be sorted and a new window to be fitted. We are in March now. Ironically Absa has done 2 service surveys Re the claim, but no follow up on progress. The entire process is unacceptable, a nightmare. You need to be on top of the claim and the progress. Look at the contractors, why should I follow up all the time and spend money<br> I am your client, you need to treat me fair and ensure your contractors do the same. Get it ri