Claim no.***

I have logged a claim with Absa building insurance on the 13 Oct 15 for a water leak. I have spoken to the call centre and explained to them what is happening. Up to today and after numerous emails to the claim support email address, I still haven't had any callback or email from them. I've send them photo's of work in progress and also the invoice from the contractor that I had to pay,and still no reply.<br> When I phoned them again today, asking the call centre who is handling my claim, I was transferred to someone, still don't know his name,and I was asked by him who has given me the go ahead with the claim.<br> When I originally logged the claim I explained to the person at the call centre that I had a contractor on site doing other work. This contractor brought the leak to my attention when they did work on the suspended ceiling. I was told to use the same contractor, which I preferred to continue with the task of repairing the leak.<br> The Absa call centre attendant told me that it is fine to use my contractor but I must send photos of the work as its is being done and also to include the contractors invoice.<br> The work has been done now and the contractor paid.<br> STILL NO ABSA CALL BACK !