CLAIM NO: ***6*004*003

I am very disappointed at the service I received from Waheed. I registered the claim on the 24th of February 2016 for some small repairs to be done on my wife's car. On the 29th of February 2016 at 12h38 - I received a call from Waheed saying the claim has been approved and he had sent an email to Durban South Panel & Paint in Prospecton ***) on 3 transport road and told me they were going to call me. <br> I never received a call from the Panel beater and on the 7th of March 2016 (09h30) I decided to call the Panel beater (spoke to Rose-anne ) and she told me she never received any authorisation.<br> <br> I then phoned absa (07/03/2016 at 16h10) and I spoke to Cynthia who told me she was going to send an email to Waheed to phone me, which never happen.<br> <br> -10/03/2016 (12H00) - SPOKE TO MOHAMED, EXPLAINED TO HIM THE MATTER. FIRSTLY HE TOLD ME THAT THERE HAVE BEEN A CHANGE OF PANEL BEATERS, IT IS NOW DURBAN PANEL BEATERS WHO WILL DO THE VEHICLE. SO HE PROMISED (12H05) TO PHONE DURBAN PANEL BEATERS AND DO A FOLLOW UP & WILL COME BACK TO ME & HE NEVER DID.<br> <br> - 14/03/2016(08H45) - I SPOKE TO MAUREEN WHO DECIDED TO RESEND AUTHORISATION & MY CAR WAS BOOKED IN (22nd). (Thanks Maureen)