Claim Dispute - Unfairness

Sometime last year I had an issue with a shower in one of the upstairs bedrooms. Whenever someone took a shower, water would somehow find it's way through the floor and ceiling, messing that up in the process. I contact ABSA idirect and logged a claim. An assessor was sent through and my claim was Approved. The problem was sorted.

I have the same issue, and have followed the same process and my claim has been rejected! I have had to call ABSA idirect for updates seeing that no one was giving me any feedback for weeks as l patiently waited.

Now this is not service to talk about! I have been a very loyal policy holder (evidenced by my continued addition of items to be covered on my policy) for many years.

You will lose me as a customer if this is not resolved. I pay your instalments religiously so why do you assist me when l need help?