Claim Disallow due to storm.

On Monday the 5th of November 2018, we had a terrible storm that afternoon. 22 Premises were damaged in my area, include my Whole front wall collapse. At 18:00, I reported the damage. The next day the Assessor visit me to inspect the damage. (All good and a quick response from ABSA - Here I will rate you 100%) After the Assessor visit me on Tuesday, I phone Absa that Friday 9th November '18 to ask if there is any feedback to my claim. I quote their answer "No feedback report was received from the Assessors side". that was @ 08:17. Later that day @15:13 again I phoned Absa Insurance to find out If they receive the report. "No report yet was received" and the lady phone the assessor will I waited on the line. "The assessor will submit the report by the end of the business day" My concern is that my property is open to the public to come and take. In the mean time I when and bought wire to secure my house. I spend extra money that I dont have. Monday 12th November '18, I phoned Absa Insurance, to inform them that I might not be available by taking calls, so I telephonic gave my email address and waited for any respond. Yesterday, 15th November I received an email stating that they cant get hold of me and that I must advice them on a suitable time for a call back. I reply to that same email with times. No calls ...... This morning @11:30, I phone Absa Insurance to find out now what is going on. NOW THIS IS A PROBLEM.... As I spoke to the lady regarding to my front wall. I wanted to know exact time she try to call my due to no miss calls or msg show on my cellphone. Well to my surprises she gave me the date and time but the cellphone number is different. Why do you have to answer security questions if one of them is confirming a contact no.? Why havent they said that the number I gave to them is incorrect? Although the other details might be correct. To me if you ask 3 Questions and not ALL 3 is correct you can not continue helping that person. Well to get back, my claim is Disallowed. "the wall was a single brick and that the reinforcements was not up to standard and that she will send me the documents stating as what she just have told me. Now Tell ME...... If you buy a house, there is walls that is already been build. Would you know if that wall have the necessary reinforcements ? As well, Why did ABSA approve my loan to buy this house if this was not upto standard? It is 16:49, I still waiting for that email stating the disallow of my claim. I want to make progress on this situation. I had to phone constantly, otherwise I would not have received an answer. I am very disappointed in ABSA, I have been a loyal client, banking with them since they were Al**** and went thought with all their merged, I bought my house and paid my insurance. I have only claimed once for my Geyser and NOW...

What should I do?