Claim delayed

I registered a claim with Absa Insurance for water damage at my house on the 21st August 2015. To date, the claim has not been finalized. Several providers have been sent to assess the damage, submitted their recommendations and quotations to Absa. Every time I enquire about the claim, I'm told it's waiting for manager's approval. Surely it can't take so long?<br> <br> Please assist to resolve. The water has rendered the place uninhabitable and I have to pay rent while I wait for managers to approve the repairs. Come on, this isn't right!