Claim complaint

I reported a geyser that was tripping electricity on 20 January 2023. Absa Insurance sent out a plumber who replaced the geyser but the geyser would not work because it was not getting power from the DB board. The Plumber then informed the insurance about the problem and an electrician was sent to check. He then informed me that the problem was the timer which was faulty and he could not repair or replace it without insurance approval. That was on the 26 January 2023. On 31 January I called the insurance again to make further inquiries and spoke to a lady called Thembi who promised to call me back by 15:00. She did not call and today 01 February 2023 I called once more. I spoke to Randhir Rajcoomar, and after a lengthy conversation, he informed me that the insurance will not pay for the electrician to go out again because the fault was caused by the timer and I should get myself an electrician to connect the geyser. What upset me the most is the fact that no one bothered to call me back and inform me about this. I had to make calls each time and I feel that the insurance is only interested in taking my money and does not care about me. I would expect them to have called me to check if the geyser was installed and it is working. I also expected them to call, me and check if I was satisfied with the service I got from the plumber or not. But unfortunately, that did not happen. I checked on my insurance schedule and nowhere does it mention that the timer is not covered. I feel let down by the insurance I thought I am covered an there is no proper communication from them. I WILL NEVER RECOMMEND ABSA INSURANCE TYO TO ANYONE BECAUSE OF MY EXPERIENCE.