Claim approved, four months later my car has not been booked repairs

My car was hailed damaged end of October 2017. The claim was approved same month. Four month later with numerous calls and emails, the car has not been booked for repairs.

Everytime I call ABSA iDirect Online Insurance. I get told they'll escalate the matter and get the car booked. The last call made and email sent before today was 20 days ago. I was told I'll get a booking "soonest". No booking has been done today.

What's worse I don't know where to go escalate my complaints n concerns.

I'm really tired of them