claim

I Dorothy Mokhuse i have a policy with Absa bank, policy number ***,i went to absa in Garankuwa to claim my fund from the policy to bury my son on the 27/06/2015.The problem that i get at absa they say i did not write my name as a benefiary on the policy.Deduction for R55.00 was do each month,now when i need help from absa they cannot help me,the funeral is on saturday d i need to bury my son.My id is *** and my son id is *** and his name is Joel Mokhuse.kindly help me with my request for funds to bury my son.