Choice is yours

Given my loyalty to Absa, I have finally decided to let go of this bank,, 1.takes my money for every statement costing r10 for each statement within the app. I mistakenly downloaded 4 to 5 statements for a loan that my bank couldn't assist with.

Now with the good Samaritan that I am. Trying to contact them to make payment arrangements for what I loaned from them. I am struggling. I don't have airtime. On WhatsApp they provided responses as such. I selected the response.

Imagine: Absa: Sorry, Mr Kyle Marvin Botha. We regret to inform you that you do not meet the eligibility criteria for a payment arrangement plan.

If you want to talk to an agent now, please call us on *** (available Mon to Fri from 08:00 to 16:30, and Sat from 08:00 to 13:00).

Here's a rewritten version in a more formal and corporate tone:

"I am disappointed with the level of service I've experienced. Despite my loyalty, I am finding it challenging to update my payment arrangements with this bank. Specifically, I have switched to a new bank and need to cancel my existing debit order. Unfortunately, I am encountering difficulties in reaching the relevant department to facilitate this change. I hope they can improve their customer support to better serve their clients."