Cheque Card late by 13 Days

I moved my main account from FNB to Absa on the 14th July 2015. A new Platinum cheque card was ordered for me on the same day. I received a call on the 18th July asking which branch to deliver my card, I said Lebowakgomo branch. I waited for a week and I had still no heard from the branch about my card delivery. I phoned Lebowakgomo branch on the 30th July to check on the card. The gentleman who assisted me asked to go check and give me a call back. He called me back and said the card had not arrived. I decide to go to Polokwane branch on the 5th August to go order a new card since I had still not heard from Lebowakgomo branch. <br> <br> I explained my story to a lady at Absa Polokwane and she kindly took the time to check first on the whereabouts of the card. After 30 minutes of calling a couple of people, she informed me that my card had been delivered to Absa Lebowakgomo on the 22nd July. <br> <br> No one from the branch had bothered to call me to inform me. Even when I called to check on the card on the 30th July, I was told the card is not yet at the branch. <br> <br> I moved my salary to this Absa account. I could not access my money from the 25thJuly as I could not setup Internet banking w/o a card