Cheque account - no feedback

I have app**** for a new cheque account on Monday - *** , documents was sent in the same day C-***0 , C***1 , both have been received back - Dear Elmien de Jager

Your case has been closed.

Please provide feedback on the service you have received.

No feedback , no phone call , no account nr , but you want me to rate your service , I also work in contact centre enviroment and believe me if we a closes it usually means it has been resolved and there some kind of resolution

I have phoned in 3 times and although the consultants are very helpful , they have referred it 3 times now to the consultant who is working with the application as they see it has been approved and all docs received , yet not a word

Kindly just let me know if the account has been opened or must I drop everything and move somewhere else , not the best start I was hoping for