JK
Jacoline K

1 reviews | Active since Feb 2018

12 Aug 2019, 10:41

Cheque account, its a trap!!!

After being convinced by an absa staff member to change my account from savings to cheque, being promised a once off charge of R107 they started charging me between 500 to 700 per month, upon enquiry they told me that it was defaulted to pay as you transact, they refuse to reverse the extra charges saying its not allowed despite their mistake, i was not even allowed to lay a complaint, stating that it would make no difference by the manager, Martin Grobler at Savannah Mall polokwane branch.

0
Replies (2)
Absa
Absa's reply12 Aug 2019, 15:39
Official
 Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
 
 Kind regards
 Daphne Le Grange
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply12 Aug 2019, 15:40
Official
Hi   Jacoline Kruger, My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-***7 Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provide 

Best regards,