MM
Mariette M

1 reviews | Active since Jun 2015

03 Aug 2015, 09:11

Cheque account fees to be R80 only

I have a savings account at ABSA. I went in to get a set bankfee per month. Andre said he is opening me a cheque account and I will pay only R80 per month no matter where I draw money or how many times I swipe my card. On Sunday 2 August 2015 I saw that R300 was gone out of my account without sms notification. I phoned ABSA complaints this morning and my bank cost of R89 went of and an extra R174 for handling fees. This is unexceptable for ABSA to ***** my money without sms notificaton as they were thinking I am to stupid to realize they ***** from my account money that the consultant didn't inform me about. I phoned Andre at ABSA George this morning just after 8:00 and he told me that he was busy with someone and he will phone me back. The bank was still closed so I am not sure who he could be busy with. I think he just didn't want to assist me. I am paying ABSA rewards and after 2 months I only have R4.5 saved. I pay R37 per month for nothing. ABSA is *****ing and pretending to be such a good bank. I will have to change my account again as Andre was not honnest with me and was lying just to get me to get another account from ABSA that is robbing me.

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Replies (1)
Absa
Absa's reply03 Aug 2015, 11:32
Official
Hello Marietteminnaar,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd