Cheque account and credit cards blocked

On the 9th april 2015 my cards were swallowed and accounts all blocked. I then went to the bank to find out why. They told me a company Siyaya debt solutions had placed me on debt review without my consent. They then sent absa the 17.W withdrawal forms on the 11th april 2015. Every call that i made to absa for the past 3 weeks has not resolved the matter and not a single person can give me a reason why this takes so dam long. They keep telling me it takes 5 working days, well its been 13 working days already and i still have no access to my bank account and my salary went into my account on the 24th april and i cant access that money at all and my debit orders are reflecting as unpaid. I cant pay my bills either. How will absa compensate me for this.When i called the debt review dept on friday 24th to speak to the person who had placed the hold on the account, they told me he had left at 3 because it was raining in jhb. That is unacceptable from absa as the office hours are till 5.So who helps the customers for those 2 hours.Customer is always first. I like to ask the ceo of absa if she had no access to any funds in her bank account and had no money for 3 weeks how would you feel?