LS
Lonwabo S
1 reviews | Active since Oct 2018
14 Jul 2020, 10:49
Cheque Account
Hi
In the beginning of the year I opened a cheque account coz I was hired, but then covid19 happened.
Now you are sending me messages saying i owe money on my account and threatening me with legal action.
How do expect me to fund the account without a job.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
14 Jul 2020, 12:28Dear Lonwabo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Lebogang Masiane
Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Lebogang Masiane
Group Customer Care
Absa's reply14 Jul 2020, 12:28
Official
Dear Lonwabo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Lebogang Masiane
Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Lebogang Masiane
Group Customer Care
LS
Lonwabo S's updateReviewer Update
18 Jul 2020, 12:18I would like to thank Ayanda Mabaso, the Branch Manager atAbsa Eastgate for helping close this account.
LS
Lonwabo S's update18 Jul 2020, 12:18
Reviewer Update
I would like to thank Ayanda Mabaso, the Branch Manager atAbsa Eastgate for helping close this account.
Absa's replyOfficial
20 Jul 2020, 10:49Dear Lonwabo
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply20 Jul 2020, 10:49
Official
Dear Lonwabo
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management