PD
Portia D
1 reviews | Active since Oct 2024
30 Mar 2026, 15:00
cheque acc
I am trying to close account but due hanging transaction on my account im unable to close absa please assist this transaction was made on the 26 march 2026,went to your branch,called headoffice and nandos headoffice but nandos HD cant assist please clear before end of business i will not be delayed by you and will not be liable for any extra cost on this account.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
30 Mar 2026, 15:46Dear Portia ditlhare, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply30 Mar 2026, 15:46
Official
Dear Portia ditlhare, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
PD
Portia D's updateReviewer Update
30 Mar 2026, 19:55Thank you absa for prompt service
PD
Portia D's update30 Mar 2026, 19:55
Reviewer Update
Thank you absa for prompt service
Absa's replyOfficial
31 Mar 2026, 09:10Dear Portia ditlhare, Please be informed that we are waiting for Nandos to bank the transaction, and thereafter we will close the account. We are monitoring the account and I will keep you informed.
From Marvellus Chauke.
From Marvellus Chauke.
Best regards,
Absa's reply31 Mar 2026, 09:10
Official
Dear Portia ditlhare, Please be informed that we are waiting for Nandos to bank the transaction, and thereafter we will close the account. We are monitoring the account and I will keep you informed.
From Marvellus Chauke.
From Marvellus Chauke.
Best regards,
PD
Portia D's updateReviewer Update
02 Apr 2026, 14:06This account still not closed,i don't know why you called me on Tuesday saying its closed where else its not closed.someone send me 250 hope you took your monthly fee of R115 hope you will close it don't call me with useless service different agents for nonsense maybe you the same with standard bank.told you to decrease my interest in homeloan and Vehicle but says that only when cheque i have with absa or the account debits from cheque since it is existing account why don't decrease the interest same with Vehicle loan ..you are like loan sharks
PD
Portia D's update02 Apr 2026, 14:06
Reviewer Update
This account still not closed,i don't know why you called me on Tuesday saying its closed where else its not closed.someone send me 250 hope you took your monthly fee of R115 hope you will close it don't call me with useless service different agents for nonsense maybe you the same with standard bank.told you to decrease my interest in homeloan and Vehicle but says that only when cheque i have with absa or the account debits from cheque since it is existing account why don't decrease the interest same with Vehicle loan ..you are like loan sharks
Absa's replyOfficial
02 Apr 2026, 15:38Dear Portia ditlhare, Please be informed that the merchant has now banked the transaction, and an instruction for account closure has been sent to our Contact Centre for urgent attention and feedback.
I will keep you informed,
From Marvellus Chauke.
I will keep you informed,
From Marvellus Chauke.
Best regards,
Absa's reply02 Apr 2026, 15:38
Official
Dear Portia ditlhare, Please be informed that the merchant has now banked the transaction, and an instruction for account closure has been sent to our Contact Centre for urgent attention and feedback.
I will keep you informed,
From Marvellus Chauke.
I will keep you informed,
From Marvellus Chauke.
Best regards,
Absa's replyOfficial
02 Apr 2026, 16:14Dear Mrs Ditlhare, Thank you for reaching out and bringing this matter to our attention. We truly value your feedback and the opportunity to address your concerns. I am pleased to confirm that our investigation into your complaint has now been completed. Your main concern was the difficulty you experienced in getting assistance with closing your Cheque account, due to a pending amount on Authorisation. After a thorough review, I can confirm that the merchant has now banked the transaction, and your Cheque account ending with 7890 has been successfully closed. We hope this outcome resolves the issue for you. However, your satisfaction is very important to us, so please let us know if you are happy with this resolution. If we do not hear back from you by 07/04/2026 at 16:30, we will proceed to close your case as per our process. Should you need any further assistance or have additional questions, please do not hesitate to reach out. Once again, we sincerely apologise for any inconvenience you may have experienced and thank you for your patience throughout this process. Kind regards,
Marvellus Chauke
Marvellus Chauke
Best regards,
Absa's reply02 Apr 2026, 16:14
Official
Dear Mrs Ditlhare, Thank you for reaching out and bringing this matter to our attention. We truly value your feedback and the opportunity to address your concerns. I am pleased to confirm that our investigation into your complaint has now been completed. Your main concern was the difficulty you experienced in getting assistance with closing your Cheque account, due to a pending amount on Authorisation. After a thorough review, I can confirm that the merchant has now banked the transaction, and your Cheque account ending with 7890 has been successfully closed. We hope this outcome resolves the issue for you. However, your satisfaction is very important to us, so please let us know if you are happy with this resolution. If we do not hear back from you by 07/04/2026 at 16:30, we will proceed to close your case as per our process. Should you need any further assistance or have additional questions, please do not hesitate to reach out. Once again, we sincerely apologise for any inconvenience you may have experienced and thank you for your patience throughout this process. Kind regards,
Marvellus Chauke
Marvellus Chauke
Best regards,