CHECK YOUR ACCOUNT AND INTERNET BANKING SETTINGS

I noticed digital bank charges on my account, and because I'm well Informed regarding transactions that generate banking charges, I complained on Hellopeter a week ago. Within the next 24 hours a "specialist case manager" rep**** providing incorrect information and stating I had to pay digital banking fees because I transferred money from my cheque account to my savings account.

I informed the "specialist case manager" the information she provided was incorrect. A few days later she presented 2 other transactions which were now attracting the fees. A week ago it was one transaction, now it was 2. 1 of the transactions was payment to Edgars which I have paid since the beginning of time and never had sms for proof of payment selected on my profile. 2nd transactions was payment to my own husband, whom I share a house with, and with him the same as Edgars - I have never requested sms' after making payments.

I logged on to my account and went to verify my beneficiaries and both Edgars and my husband were now indicated as me requiring sms proof of payment.

I have never requested the sms' as proof, as I save the proof on my device and email it to the recipient free of charge should it be necessary.

Check your accounts and your settings because 99% of people will not pick up service fees that's not supposed to be on their accounts and 99% will not query R2. 50

I have been banking with Absa for many, many years but the service is really going downhill. Banks are closing down, but the staff at Absa is still having the attitude that they are doing their customers a favor in stead of rendering a service to them.