Check account on hold.

I have an inactive check account at absa. This account is in arrears and an arrangement was **** with the bank where I repay R300 a month to settle the arrears. Someone paid money into the account for me and when i went to withdraw the money from the account the bank took the money and used it towards my arrears. I complaint and asked the bank to give me my money. I was referred to head office and was contacted by a MR. Mavella. He told me if i can proof that i did not pay in the money and someone else paid it they will give me my money. I then faxed a statement to the number he gave me. He also gave me his telephone number ***on 2015-07-03. Since that day he never came back to me and if i call the number he gave me, no one answers the phone.